855.825.9255
FAQ
General Information
Q. What is The Arthritis Society Walk to Fight to Fight Arthritis?
A. The Walk to Fight Arthritis is a 5km or 1km walk that raises funds for The Arthritis Society.
The Walk to Fight Arthritis stretches across Canada to unite families, friends and organizations to achieve one simple, common goal: help the over 4.6 million Canadians who live with arthritis every day.
Registering for the Walk means you join a passionate community that is determined to build awareness and raise much-needed funds for arthritis research. Fundraising also permits The Arthritis Society to keep providing vital programs and services that enable people with arthritis to live well at home, work and play.
Join the movement – register and begin fundraising today!
Q. When is the Walk to Fight Arthritis?
A. The event takes place on Sunday, June 7, 2015. Click here to find a Walk location near to you
Q. Where is the Walk to Fight Arthritis?
A. The Walk to Fight Arthritis takes place in 25 locations across Canada Click here to find a Walk location near to you.
Q. What is a community in motion?
A. A Community in Motion is a local community event solely run by our dedicated volunteers and committee members. Participants gather to walk or simply meet on Sunday, June 7, 2015. Participants are eligible for the National Awards Program as well as our Incentive Program. Incentive prizes are distributed via mail after the Walk on Sunday, June 7, 2015.
Q. Can I ride my bike or inline skates?
A. For safety reasons, inline skates, bicycles, scooters and skateboards are not permitted at the event. Strollers are welcome!
Q. Can I bring my dog?
A. Yes, but for safety reasons dogs must be on a leash.
Q. If I decide last minute that I want to walk on event day do I have to register?
A. Yes, for the safety of all participants, everyone must register as a participant.
Q. What forms of payment can I use to make a donation or pay my registration fee?
A. You can use Visa, MasterCard, American Express or PayPal. We are currently unable to process debit card transactions.
Q. Where does the money raised at the Walk to Fight Arthritis go?
A. The funds are spread across these areas:
- Research into breakthrough treatments and potential cures for arthritis
- Developing ways to improve the quality of life for those with arthritis
- Educational materials and informative events provided at no cost
- Local programs and services to help people with arthritis face specific challenges and live well with arthritis
Q. Is The Arthritis Society a registered charity?
A. Yes. The Society's charitable numbers are listed below. When you donate to The Society you will receive a tax receipt.
- The Arthritis Society - National office 10807 1671 RR0003
- The Arthritis Society - British Columbia & YK Division 10807 1671 RR0008
- The Arthritis Society - Alberta & NWT Division 10807 1671 RR0007
- The Arthritis Society - Saskatchewan Division 10807 1671 RR0006
- The Arthritis Society - Manitoba & NU Division 10807 1671 RR0010
- The Arthritis Society - Ontario Division 10807 1671 RR0004
- The Arthritis Society - Quebec Division 10807 1671 RR0002
- The Arthritis Society - Nova Scotia Division 10807 1671 RR0001
- The Arthritis Society - New Brunswick Division 10807 1671 RR0005
- The Arthritis Society - Newfoundland & Labrador Division 10807 1671 RR0009
- The Arthritis Society - PEI Division 10807 1671 RR0011
Registration
Q. Can I register offline?
A. You may register via regular mail by downloading the registration form by clicking here or you can register at your local Walk on event day.
Q. May I fax my registration form?
A. No, unfortunately we are not able to accept faxed registration forms.
Q. May I use my username and password from previous years?
A.Yes. You can use your login information from the 2014 Walk to Fight Arthritis.
Q. How much is the registration fee?
A. The registration fee is $25.00 for adults and $10.00 for students (13 to 18 years of age). The adult registration fee is waived if you fundraise $100.00 and the student fee is waived if you raise $60.00.
Q. Where can I pay my registration fee?
A. You have 2 payment options.
- Registration fees can be paid online during the registration process.
- Registration fees can be paid on event day at the registration table.
*Registration fees cannot be refunded after payment.
Q. What forms of payment can I use to make a donation or pay my registration fee?
A. You can use Visa, MasterCard, American Express or PayPal. We are currently unable to process debit card transactions.
Q. Why is there a registration fee?
A. We charge a registration fee to offset costs associated with the event to ensure that the funds raised go towards research, education, programs and services.
Q. Can you convert my donation into a registration fee?
A. No, donations cannot be converted to registration fees.
Q. If I pay the registration fee will I receive a refund if I hit the waive fee level?
A. Any donations received after the registration fee has been paid are gratefully accepted; however registration fees are non-refundable.
Q. What is a community in motion?
A. A Community in Motion is a local community event solely run by our dedicated volunteers and committee members. Participants gather to walk or simply meet on Sunday, June 8, 2015. Participants are eligible for the National Awards Program as well as our Incentive Program. Incentive prizes are distributed via mail after the Walk on Sunday June 8, 2015.
Q. I registered as an individual, but now want to participate on an existing team or form my own team. How can I do this?
A. You can join or start a team from your Participant Centre. Please login and select the TEAM tab, from there you can search for a team to join or create a team. If you require assistance, please contact Walk support at 1.855.825.9255 or email .
Q. I am already registered at a location, but now would like to change my location. How can I do this?
Website
Q. Who is considered a 'New Participant'?
A. An individual who has not yet registered for the Walk to Fight Arthritis.
Q. May I use my username and password from previous years?
A. yes. You can use your login information from the 2015 Walk to Fight Arthritis.
Q. What is my personal donation page?
A. An online webpage that highlights an individual participant. Participants are able to customize content and images on their personal donation page from the Participant Centre.
Q. Will the current website have my past donors' information and email addresses?
A. If you imported email addresses in 2014, this information will be available in your 2015 participant centre.
Q. What is my Participant Centre?
A. The Participant Centre is an online tool that can be accessed by individual and team participants once they have registered. The Participant Centre provides tools for emailing friends and family, tracking online donations and tracking your team status. Participants must be registered online and logged into the Walk website to access their Participant Centre .
Q. Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?
A. Yes you can, please follow the upload instructions in your Participant Centre.
Q. What is the maximum file size for a photo?
A. Photos can be up to 2.5 MB and will be resized to 300 by 400 pixels.
Q. If I import my donor information online, will the Society be able to contact these people?
A. Your privacy is important to us. Staff or volunteers cannot view or access your online information. Your information is confidential and is only accessible by entering your personal username and password, to which The Society does not have access.
Q. I registered as an individual, but now want to participate on an existing team or form my own team. How can I do this?
A. You can join or start a team from your Participant Centre. Please login and select the TEAM tab, from there you can search for a team to join or create a team. If you require assistance, please contact Walk support at 1.855.825.9255 or email
Q. I am already registered at a location, but now would like to change my location. How can I do this?
Teams
Q. How do I register a team?
A. You can register a team by selecting 'Create a Team' during the registration process.
Q. How do I join a team?
A. You can join a team online by selecting 'Join a Team' in the registration process. Note: The Team Captain must register the team first before team members can join.
Q. Can I register my team the day of the event?
A.Yes! Teams can register on event day at their local Walk to Fight Arthritis event.
Q. If I make a donation to my team, will I receive a tax receipt?
A. Yes, you will receive a tax receipt.
Q. Can I donate to a specific team member?
A. Yes you can! You can donate to an individual team member by searching for them after clicking on the donate button.
Q. I registered as an individual, but now want to participate on an existing team or form my own team. How can I do this?
A. You can join or start a team from your Participant Centre. Please login and select the TEAM tab, from there you can search for a team to join or create a team. If you require assistance, please contact Walk support at 1.855.825.9255 or email
Q. I am already registered at a location, but now would like to change my location. How can I do this?
Donations
Q. Where can I find a donation form?
A. Log in to your Participant Centre to have a pre-populated donation form emailed to you. You can also download a donation form from our website.
Q. What do I do with my cash and cheque donations?
A. Cash and cheque donations can be entered as 'Offline Donations' in your participant centre. These donations will show on your fundraising thermometer on your Personal Donation page.
- If you enter the donations, you can then pay for them on your personal credit card. NOTE: If you enter cheques this way, they must be made payable to the participant.
- If you wish to bring any cash or cheque donations with you on Walk day please ensure to also complete the offline donation form with these donations.
Q. What do I do with my credit card donations?
A.All credit card donations are processed centrally after the event.
Q. Why is the Card Verification Value Code (CVV) needed?
A. Card Verification Value Code (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the last four digits of your card's account number.
Q. How do I submit offline donations?
A. Offline donation - will be formally counted as part of your fundraising when they are received by The Society.
- Cash and cheque donations can be entered in your participant centre. If you enter the donations, you can then pay for them on your personal credit card. Tax Receipts will also be issued if all Donor Information is provided, including their email address. NOTE: If you enter cheques this way, they must be made payable to the participant.
- NOTE: If you wish to bring any cash or cheque donations with you on Walk day please ensure to also complete the offline donation form with these donations.
Q. I have collected both online and offline donations. How do I ensure my money is directed to the right account?
A. Make sure you download a donation form from your Participant Centre. This form is pre-populated with your registration information. If you have already started to collect donations, please ensure that your name and address information matches your online record.
Q. Do I have to collect the donations from the people who have agreed to sponsor me?
A.Yes. You are responsible for collecting the donations. If you are registered online, it's simple and secure for your supporters to donate on your behalf. If you register offline, you can collect your donations and bring them with you on Sunday, June 7, 2015. NOTE: If you wish to bring any cash or cheque donations with you on Walk day please ensure to also complete the offline donation form with these donations.
Q. When will The Society send out tax receipts for Walk to Fight Arthritis donations?
A.Donate online and you will get an electronic tax receipt the same day. The Society will begin to issue tax receipts for all offline donations September 1, 2015, but no later than February 28, 2016.
Q. May I make a donation if I'm not participating in the Walk to Fight Arthritis?
A.Absolutely. You can donate online at www.walktofightarthritis.ca
Q. Does The Society accept corporate matching donations?
A.Yes, for more information on corporate donations options, please click here.
Q. My donor accidentally donated to the team instead of me, can the donation be transferred?
A.If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor will need to contact Walk support at 1.855.825.9255 or email
Q. Can I donate to a specific team member?
A. Yes you can! You can donate to an individual team member by searching for them after clicking on the donate button.
Tax Receipts
Q. When will The Society send out tax receipts for Walk to Fight Arthritis donations?
A. Donate online and you will get an electronic tax receipt the same day. The Society will begin to issue tax receipts for offline donations September 1, but no later than February 28, 2016.
Q. I have lost my original tax receipt and require a duplicate. What do I do?
A. For tax receipt inquires, requests for replacements, and/or corrections contact Walk support at 1.855.825.9255 or email .
Q. I made an online donation and I cannot open my tax receipt? Why is this?
A.Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads/. For a replacement tax receipts, requests for reprints, and/or corrections please contact Walk support at 1.855.825.9255 or email .
Q. I have collected money offline. When can my donors expect a tax receipt?
A. Offline forms are manually processed at The Society. As a result, tax receipts are issued after the Walk to Fight Arthritis. You and your donors can expect to receive tax receipts between September and February. Our deadline to issue offline tax receipts is February 28, 2016.
Q. Do I get a tax receipt for paying my registration fee?
A. The Society is not able to issue a tax receipt or refund the registration fee according to CRA (Canadian Revenue Agency) guidelines.
Q. How long is the tax receipt valid for?
A. According to CRA guidelines, you have up to 5 years from the date of issue to include this on your tax return.
Didn't find what you are looking for?
Contact Walk support at 1.855.825.9255 or email
